Sample Return Policy
1. Returns
Option 1 – No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Option 2 – Refunds Permitted:
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at [ car@mycaraok.com ].
2. Exchanges [Delete if you select Option 1]
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Exceptions [May be included if you select Option 2]
Some items are non-refundable and non-exchangeable. These include: [list items]
4. Shipping
To return the item you purchased, please mail it to:
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Stuart A Meikle –
Simple Robust and Effective
Many chargers are loaded with unnecessary extra features that provide information that your car provides. This is a great basic charger which is well made and does what it’s supposed to. We had a licensed electrician install, which I recommend.
Uri –
Works great!
It’s been working flawlessly for three months now
Mike Sarna –
Best value on the market
I have had the unfortunate experience of going thru multiple level 2 chargers that don’t deliver. You don’t need another app or other gimmicks to charge your car. It works. It’s super simple to install. Grizzl-e is hands down the best level 2 charger on the market. Period.
Philip D. Sliwa –
Great Charger
Received the charger on time. After viewing online video on how to install, settint up the charger to the correct amps and installing the charger was easy. Plug into car and it worked…. Highly recommend.
kevin –
Excellent Basic Charger
This is basically a solid “dumb” charger. It just does what it needs to, we program the charging through our car app and it does what is is supposed to do without us worrying if the charger’s latest software upgrade will mess everything up. We’re very pleased with it.
Terry –
Easy installation.
Very easy installation and it works seamlessly with our car each time we have plugged it in! The long cord, although a bit heavy, stretches out beyond the garage to allow our daughter to charge hers without moving ours. Very handy.
Michael D. Murphy –
Very good product.
Excellent product, needed to get used to the light configuration. Easy to install and use.
Michael Hill –
BEST EV CHARGE FOR LEVEL2 EVER! Hire a professional to install. Do not attempt yourself.
We had to wait a while to get someone to come up to our remote cabin to install, but totally worth it! turns out that a 50amp line is kinda a big deal to run in an existing system. We wanted the full 50 amps, so we had that special line run and could not be happier! HOWEVER, IMPORTANT TO KNOW: 1.[…]
Robert A. –
Works flawlessly
Have used this charger daily for about a month and have had zero issues with it. Extremely simple, plug in your car and forget it. No need to download yet another app to control it. My Hyundai’s system does it all, notifies me when it’s charged. Still early days, but this seems to be a rugged,[…]
Greg Corn –
Nice and simple charger that does what it is supposed to.
Package arrived early and was just what I hoped for. A simple level 2 charger that is safe, well made and doesn’t over-complicate the task of charging your EV.
Timothy Fogarty –
Great Customer Service
I had a problem with the locking mechanism starting to get lower over time causing jamming, but the customer service team was willing to send me a replacement to solve my issue! Very grateful.
Ford 850 –
It works!
Plugged it up and off it goes. Can’t ask for more.
slick –
Works great
Easy to install. Works perfectly right out of the box.
James A Found –
worked right out of the box
Buyers need to know that if their 220 V service is not rated at 40 amps, they will need to remove the back cover with a special tool and set some switches inside.
MTK –
First rate level 2 vehicle charger
Built very well and easy to change the charge rate. Very good online manual. Came set for 40 amps I reset mine for 32. Easy to install in my garage. I love the long charge cord. Great warranty and made in Canada not overseas!
zero nemo –
I love it.
I was charging my Kia with a Level 1 charger, which would take about 30 hours from 30% to 80%. This level 2 charger does the same job in about 4 hours. Game changer!
mtntruc –
Great Level II
The length of the charging cord is great! Use this in a snowy mountain environment and has been great!