Sample Return Policy
1. Returns
Option 1 – No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Option 2 – Refunds Permitted:
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at [ car@mycaraok.com ].
2. Exchanges [Delete if you select Option 1]
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Exceptions [May be included if you select Option 2]
Some items are non-refundable and non-exchangeable. These include: [list items]
4. Shipping
To return the item you purchased, please mail it to:
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
mac –
Charger
This charger was installed for my new Ioniq 6 SEL and I love the fact I can plug in the car at home and start a charge in off peak hrs automatically. I would like to see more of the Wi-Fi app though and the charging is a little vague so I have the car set to charge at 21:00 till 5:00. Not the[…]
Chris –
Amazing charger
Absolutely love this thing and highly recommend it to any and all ev owners. Simply the shear amount of power and faster charge speeds alone make this worth it but all the extra features are so handy and nice like being able to control it and even view my charging data right from my phone is[…]
Vile Lizard –
Good universal portable EV charger
This charger is handy to carry around in your EV, since you can charge from nearly any outlet you might find, with suitable adapters. You can set the charge current from 16-48A, and it works on 120 or 240V, so you can plug it into anything from a standard home outlet to the NEMA 14-50, for which it[…]
Frank –
Exceptional EV Charger Experience!
First things first, the customer support here deserves a standing ovation. I ran into a quality hiccup, but these folks were on the ball. Quick replacement, no fuss – that’s what I call top-notch service. Now, onto the charger itself. It’s a beast! Flexible charging options from 10A to 48A, and the[…]
James Murphy –
Top notch EV charger
I’m a newcomer to EVs though my wife has some experience with them. We both got new vehicles earlier this year and I’ve been in the process of setting up a charging station at home, my office and her office. This is now our ‘home’ charger. Installation was very simple–I called an electrician and[…]
Jspec1 –
Powerful and Versatile EV charger.
This flexible L2 charger is capable of charging anywhere from 10A-48A with its adjustable current, through a NEMA 14-50 socket @ 240v. Although technically this is a portable ev charger, it also includes a bracket and separate holster for a more permanent install at home. WIFI built in and[…]
Nottus81 –
Nice charger
This is a nice charger. It is simple to set up and use. It charges quickly and efficiently.
Kindle Customer –
Charges ionic 5 at 48 amps automatically.
Out of the box the charger was set for 48A. Plug in to the 50A wall outlet, then to the Ionic 5, and the car announces “charging.” The car stops the charge, mine is set for 90%. During the charge the current and voltage are displayed on the charger box. I have never used the charger WiFi because I[…]
George A. –
Works great, a must for EVs
In my opinion, this is the best brand in the business. Offers the best perks, the connectivity is amazing and charges fast. Setting it up isn’t too hard as long as you have the correct hookup. Has a good amount of lead when charging, I love that I can just connect through my phone and check[…]
MaV –
Solid charger using 220V and thick cables for security.
Pros: Charges my wife’s car faster. Cons: Uses more power (expected) Other thoughts: Perfect charger L2 for our 2013 Cmax Hybrid plugin.
Jaret Heil –
Great charger
Works great and looking forward to trying it with 240V when I get the garage wired.
Brenden M. Laye –
This is the BOSS of EV Chargers
We actually got this one to replace our old fast charger that we had. This charger is the BOSS OF THE OLD BOSS. This charger is legendary, I believe it’s about 1-1.5x faster than our Level 2 Fast Charger. And about 4-5x faster than our OEM Charger. I would HIGHLY recommend this bad boy! I know its[…]
Michael Vanderkooy –
Great Customer Service and Product
I had an issue with a charger I had previously purchased. Refund/customer service policy was great!
Richie L. –
Nice EV charger.
This is a fast and effective EV charger. It has multiple current options and a long 25′ cable. It’s fairly easy to install and is controlled with an app on your phone. You can even set the charge times! It’s pretty versatile, but does weigh a bit. Good quality EV charger that should last a long[…]
Clayton B. –
Works well
It was easy to use and works well. The cord was more than long enough for what I needed.
MustangRSG –
Good customer support.
I purchased this EV charge cable, and although I encountered a quality issue with it initially, I must commend the company for their outstanding customer service. When I reached out about the problem, they promptly replaced the cable without any hassle. Their commitment to standing by their product[…]
Frank –
Awesome Charger
It’s sleek, efficient, and super easy to use. I can’t emphasize enough how much I appreciate the convenience it brings to my EV charging routine. The charging speed is impressive, and the app, though basic, gets the job done. Installation was a breeze, but make sure you have the right setup.[…]
Sparky –
Working Good
This is a nice charger and I am happy with it. The charger body feels well made, the cable is nice and heavy with a good sheath on it for protection. The cable length makes life a little easier. The plugs fit nicely, good and secure but not impossible to remove. I have no over heating or over[…]
D.C. Brooks –
Nice Charger
I’m really excited about this charger, it looks fantastic, I’m still waiting for the electrician to come wire the outlet so I can use it.
Jose –
Works real good
Just perfect love all the features super fast charging for home made real well with good quality materials and love how you can see everything on the app definitely a must have if you have a EV. Overall a good value for the money.
Alice –
Fancy ambient lights!
I cant say enough great things about this charger. This level 2 ev 40a charger works great! I just plugged it in, reset it and started charging. I had a 220v NEMA 14-50 plug already so it’s literally plug and charge. Looks fancy and charged my car faster than my other charger. The NEMA plug is[…]
Shopaholic –
plug and play if you have the nema 14-50 outlet
I recently moved into a new home and the home came prewired for a car charger. I picked this up because of the wifi and bluetooth, as well as the sleek look. The charger works well, and has an app that you can use to monitor/control the unit. The app unfortunately is lacking but the charger works[…]
Neta D. –
Great and heavy duty charger
I have a 2023 Tesla Model Y and I wanted to use this charger because of the great features it has in case I will change my Tesla to another EV car. It has wi-fi and Bluetooth capability and it works great. it’s not the fastest charger but anyway I connect it during the night and in the morning it’s[…]
Chris –
Works well
Overall, this charger is a great option for home use. It is fast, reliable, and easy to use. If you are looking for a high-powered charger that can give you a quick and convenient way to charge your electric vehicle, the ShockFlo 48A EV Charger is a good choice.
Very happy! –
Very happy!
This replaced an older style that failed under warranty. Made a claim & submitted information requested. Seller refunded without incident. They recommended this model! Comes with mounting hardware that includes cord hanger & plug for when not in use. Works well. Highly recommend base on product[…]
S M –
Excellent value
This was better then the one I got from Ford.