Sample Return Policy
1. Returns
Option 1 – No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Option 2 – Refunds Permitted:
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at [ car@mycaraok.com ].
2. Exchanges [Delete if you select Option 1]
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Exceptions [May be included if you select Option 2]
Some items are non-refundable and non-exchangeable. These include: [list items]
4. Shipping
To return the item you purchased, please mail it to:
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
John Farra –
Fast, simple, and well made!
First charger for us, and it has proven to be a great purchase, seems well made, and comes with a simple to install wall mount bracket. We installed a 40 amp 220 outlet so we are able to take advantage of the full 40amps of power which pumps in 7.6 kwh which is awesome! That’s just 5 hours to take[…]
Luke 4. –
Excellent product does what it says
Insulation easy Easy Instructions Fast Charge my vehicle in two hours at 40 AMP setting Did not get Hot! Works quietly Best of all it’s portable you can take it with you on a trip
Aja –
Doesn’t overheat like the OEM!
My original tesla charger would overheat and this came highly recommended as a solution! No complaints so far!
J Liang –
Plug and play
Been using this charger for over a month now and there are no issues. The maximum current is 40A, but you can also set it to 32, 16, etc. Just make sure your setting does not exceed what the EV can support! My EV’s max charging current is only 32A so it didn’t work the first time. You can set this[…]
Keith McMillan –
Great EV charger
Works very good, no problems with it
Ari Leopold –
This is a good charger
I got this charger because it had all the features I needed. Now I’ve been using it to charge my car and it works great
Brenden M. Laye –
Great Fast Charger for my Employees & Customers to use
We got this Fast Charger for our Customers & our Employees to use. Its works great, I have never had any issues with it. We also got an adapter with it so that we can charge Tesla Vehicles as well. This charger is a very nice quality & QUICK charging unit. My employees & my customers have been[…]
Chad C. –
Product was as described!
Charger works great! 40amps 9.6kwh as advertised! would recommend!
Matthew J. Hunt –
I got this as an extra for my EV… to keep at my office building.
I like that it is portable and easy to take with me. With that said, I keep this one at the office so I have the ability to charge there while parked. It is easy to use and super straight-forward. Good value and made well. Nice carrying bag, too!
Jaime Salvador –
High Quality EV Charger
Buena calidad, fácil de usar, funciones básicas necesaria.
Online Adventures –
This product works!!
This charger cut my charging time in half.
MIKEW –
Works exactly as advertised
This is a great alternative for home charging your EV. I installed a new circuit breaker in my home electric panel, ran a new outlet and was ready to charge my car. I unboxed the charger, mounted the controller holster and was charging the car in minutes. A well thought out design and easy to set[…]
Joseph C. –
Well Made
I have used it for about 2 months. This EV charging cable is heavy duty and appears to be well made. No problems. I am happy with this purchase and would purchase it again, if the need arises.
Tessy Stprix –
Good EV Charger.
Great product. Very easy to install and read. Reduced the charge time by 75%. Highly recommended.
Will Clem –
Worked first time, every time
With all the different chargers out there with crazy set ups it is hard to know what to buy. You need, no, must buy this one. I plug it in to the wall, then my car and it just works. No time wasted, just simple straight to it charging. No failures, no hot wires, no fuss. I had a chargepoint brand[…]
Customer –
EV Car Must buy it.
I like it very much, it really convenient to use it. EV Car buyer must need it. You never regret!
DENNIS –
Amazing Charger
It is working great. I was able to run 2 cycles from 15 to 90 percent of my IONIC 6 and no issues at all. The cable is tick but it dissipates the heat better. Highly recommended.
AJ Goat –
Works as it should
Great charger for the price. Works as it should. Great customer service.
V –
Simple to install and works fine
Simple to install and it operates fine