Sample Return Policy
1. Returns
Option 1 – No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Option 2 – Refunds Permitted:
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at [ car@mycaraok.com ].
2. Exchanges [Delete if you select Option 1]
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Exceptions [May be included if you select Option 2]
Some items are non-refundable and non-exchangeable. These include: [list items]
4. Shipping
To return the item you purchased, please mail it to:
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Marcos Duran –
The best Period! the App’s Usage DATA is priceless for EV owners.
Buy it now! Enjoy, we do!
Jerry Bishop –
Great product
Had a licensed electrician install and he noted the mounting screws in terms of placement were difficult to work with, otherwise he was impressed. I have only used for 2 weeks but have been very pleased. Being able to charge at 48amps is nice in terms of charging time.
Customer –
Good product
Love how strong the power cable is to car not real thin. Easy to install have had no issues .
Jean Etienne –
Unbelievably fast charger
I bought this evse before and returned it I thought it was too slow. The problem was in my battery setting. It was set to reduced current which caused the evse to add only 6 miles per hour range. When I found out that I was wrong, I reordered it installed again. Now it adds about 38 miles of range[…]
HB –
One of the better chargers
Cable is long and sturdy. The device is manufactured well, does not produce high heat when charging like some cheaper chargers do. The app is good and provides plenty of information.
shano1111 –
Works is advertised
Electrician came set up system and work straight with my new EV. Charging cable is long so I have no issue in my garage getting a to my EV
Remigio Romito –
Worked as promised
I’m a novice so it was easy to install. I plugged it into the car and worked perfectly. The software was easy to set up.
Kelley –
It works well.
Charging a RAV4 Prime. Charging cable is heaver than the one for my Tesla. Otherwise, no complaints.
J. Dixon –
Does the job!
We purchased a 2024 Jeep Wrangler Rubicon 4xe the end of September 2023. The vehicle came with a level 1 charger but it takes 15 hours to get to a full charge. I researched level 2 chargers on Amazon. This one has great reviews so I ordered one. The day it came in, my husband installed it in about[…]
Lawrence M –
Works fine so far
I’ll give it 5 stars right now, and update my review a year from now. This review is after one month’s use. I’m only using 40 amps. Currently have a 50 amp NEMA installed at home, so can’t use the 48 amp option. Charging pretty nicely so far. Can’t get it to connect to my BMW app. It shows when the[…]