Sample Return Policy
1. Returns
Option 1 – No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Option 2 – Refunds Permitted:
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at [ car@mycaraok.com ].
2. Exchanges [Delete if you select Option 1]
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Exceptions [May be included if you select Option 2]
Some items are non-refundable and non-exchangeable. These include: [list items]
4. Shipping
To return the item you purchased, please mail it to:
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
John H. –
16A max charger
It’s good for what it is. Do not expect super fast charging at 16A. But this works on your standard 120V outlet. Great for mobile use. I would probably want a more powerful charger for home use but if your commute is short that may be overkill. In any case, keep in mind this is a relatively low[…]
Mech-E WPI –
works great at 240 V
Charged my BMW X5 4.0E at 240 v The 110V was not accepted by the car. Works great at 240V!
p deming –
Good Stuff, Great Buy, Amazing Results!
Works (charges) twice as fast as the stock (120 volt) appliance that came with our 2023 Kia Sportage PHEV, when plugged into a 120 outlet. Love that this device will work with 120 or 240 volts but so far, we only used it with 120 volt outlets, while away from home. We already have a 240 charging[…]
bcchapman34 –
Great portable charger!
This charger works great for my Tesla all you need is Tesla adapter and good to go! Especially nice is the adjustable power output. Will definitely use and recommend!
S. Martin –
Great portable level 2 charger
This is a great portable level 2 charger. It’s very sturdy feeling and works perfect on my Hyundai ionic 5.
londonjean –
Electric Charger for my Mini
This is a very good electric charger. Once it is attached to the wall, it provides a quicker method of charging your compatible electric automobile. It will take some time in attaching it to a wall. Make sure you have a strong attachment so this expensive unit is firmly attached to a wall (cinder[…]
Customer –
Performs as detailed.
Very easy to use the information provided while charging the car. Most of the equivalent units available at this price point perform well and are a good investment.
LS –
Perfect for Travel
This charger is so convenient. It can be used at home or on the go, and it comes in a carrying bag. I like that it comes with an adapter for a regular power outlet, making this usable anywhere we go. Charging speeds will depend on whether you use 110 or 220, knowing that it’s a 16amp charger and[…]
Josh –
It can charge Mercedes Benz EQB.
Easy to use. Plug and play to charge my Mercedes EQB. Good quality.
D J L –
Nice combo charger
Perfect for the spare in the back of the truck. It’s great as I can plug in anywhere, 110 or get the benefit of 220 with a splitter. The quality is very good, it came in a retail box so would be great for a gift to the new EV owner. I am very happy with this.
Kenneth A Williams –
Easy to use
This is a level 1 charger, so it takes a long time to charge an EV. But it is easy to use and plugs into a regular wall outlet. The cord is flexible. I can plug it into an outlet in front of the car and it easily reaches to the charging port near the back of the car.
Monkeydad –
Quality, and compact
Great unit! Charges as advertised, does not get hot, cable is longer than some others. It is compact and easy to bring with you. Used in all weather conditions with no issues whatever. Great charger!
DM FL –
Nice primary charging unit for 110-240V
We bought an EV last year and it came with an included convertible level1/2 charger which we use level 2 with our installed 240V outlet in the garage. However, we frequent our parents’ house but didn’t want to go through the expense of buying another level 2 cable and outlet installation so we[…]
Richard –
Easy to install.
It came conveniently bundled, and in a conveying case with two handles and two zippers. There is a cover that goes over the charge port, which I believe is a truly smart idea to keep soil and flotsam and jetsam out. The hose has some Velcro lashes to deal with your links and it’s exceptionally[…]
C –
Super basic, but that’s fine by me
This is not a complicated charger. It’s basically the same as the chargers I have for my scooters, just larger. You plug it in. That’s it. There’s no app. There’s no screen. There’s a light. Green is charging, blue is connected, red is bad. It’s definitely simple. I honestly have no idea why I’d[…]