Sample Return Policy
1. Returns
Option 1 – No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Option 2 – Refunds Permitted:
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at [ car@mycaraok.com ].
2. Exchanges [Delete if you select Option 1]
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Exceptions [May be included if you select Option 2]
Some items are non-refundable and non-exchangeable. These include: [list items]
4. Shipping
To return the item you purchased, please mail it to:
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Troywood –
Works as advertised!
This was purchased for a Hyundai Kona, first electric charger. After outlet was installed by electrician, plugged charger and works seemlessly. Can fully charge in about 8 hours and getting maximum amperage of 32a. Display screen simple but effective and no complicated options to set up use. Very[…]
Jssays –
Solid mounting kit and easy setup
We ordered this because the Tesla mobile charger was going to arrive too late. It works so well and was a snap to set up. Even after the Tesla charger arrived we put that one in the trunk for trips and continue to use this for our daily home charging. Note that for tesla you will need to use a[…]
Alexander Krider –
Excellent charger for the price!
I bought this to charge my recently purchased Rivian R1S. My electrician installed the necessary plug in about an hour. It’s worked great ever since.
Marv –
Variable amprage
I really enjoy the ability to change the amprage based on my needs. I don’t always need to charge my battery at the fastest speed, and therefore I use the 16Amp setting to charge it overnight. I feel safe and easy with this product.
Scott Nelson –
Works As Advertised
I use this to charge a Honda Clarity at 32 amps at my house and 24 amps at my girlfriend’s. Easy to change back and forth.
Customer –
Great charger that is easy to use
This is a quality charger and the perfect solution for my Mazda CX-90. I already had a 50W outlet installed in the garage and installation of this charger was easy. It looks great and charges quickly. There is an app also, but I mostly use the Mazda app for that. You also get a 6 months additional[…]
Mark –
Easy to use and set up
Instal was easy once the proper outlet was installed. Cord is nice and long to reach the car. Installed inside garage and we just pull the car close to garage and it has plenty of length. The app once installed connects to the charger pretty easily and after that it’s been working fine. Takes about[…]
Kent Keller –
Fast Car Charging!
We bought this charger to put in our garage- easy to install, charges our car completely over night and is ready to go the next morning! We also are able to plug in when we have short breaks and it gives us the boost we need to continue on our journey! Worth the buy!
Daniel Wong –
Excellent product, great value
I installed this charger in my garage for my 2 plug in hybrid vehicles: a Honda Clarity and Kia Niro. Working great, no issues.
Jordan Waage –
Fantastic Charger
Fantastic charger, no issues!
Sreejith Gopinath –
Simple, sleek, easy to install
I bought this a few weeks ago and only recently got it installed. It was a breeze to install. It was easy to install the app and get the device connected to wifi. Once done, it was easy to view the device status in real-time. Using the app, it is very easy to start and stop charging, adjust the[…]
Ethan –
Best EV Charger on the market!
This EV charger was a game changer for my home. I recently purchased an EV and after researching various brands, I decided to go with this charger. The charger came well packaged with a portable carrier bag, clear instructions, and wall mounts. The app is straight forward and makes it easy to plan[…]
Bill –
Excellent product
I have used it for about a month. Does everything it says it will