Sample Return Policy
1. Returns
Option 1 – No Refunds/Exchanges:
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Option 2 – Refunds Permitted:
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at [ car@mycaraok.com ].
2. Exchanges [Delete if you select Option 1]
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [ car@mycaraok.com ] with details of the product and the defect. You can send the item you consider defective to:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
3. Exceptions [May be included if you select Option 2]
Some items are non-refundable and non-exchangeable. These include: [list items]
4. Shipping
To return the item you purchased, please mail it to:
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Terri –
Finally, there is no need to be afraid of not being able to find a charging station on the road!
This charging cable can use 220V electricity and 110V electricity, so it is very convenient to carry around!
James Murphy –
Highly functional charger, at home or portable
Sure, the Charlotte Hornets circa 1992 teal color scheme might not be to everyone’s liking but look at the upside–you’ll never have trouble finding it in your trunk. That’s where I use mine even though it would work equally as well as a home charger. Nothing revolutionary here, but a well made and[…]
K. Nguyen –
Ok EVSE for Ioniq 5
Use this charger at work twice a week. My work put in the outlet for me to plug in as I’m the only one with an EV. Have had it for over 3 months and it works for my 2023 Ioniq5. I needed the 25′ cord length and I’ve used it in wet weather and dusty environment. I plug/unplug the cord each use and[…]
Eric B. Suter –
Great charger.
If you look at my pictures you will two pictures of this charger that I bought for $209.99 and two pictures of my Shell Recharge that I bought in May of 2022 for (gulp) $499. Yep, they are the same 40 amp chargers. Our Shell Recharge charger has been a workhorse and I’ll expect the new one to be[…]
Shopaholic –
Nice. Interesting Color~
I was looking for an EV charger that offer both level 1 and level 2 Charging capabilities. I was debating whether I wanted to buy an on wall level 2 charger or to use the cable style instead. I definitely like the versatility of being able to use a 110 or 240 plug depending on where I’m at. The[…]
Mike Durland –
Simple, effective, safe.
I like the way it can be used as a dedicated charger at home and/or a portable charger that can be stored in the car. The wall hanger it genius… it allows you to use it in a tidy wall mounted charger and when needed it can be quickly slipped out of it’s holder and taken it with you. The bag is[…]
Bville –
Great Value
Easy to install. Looks to be maintenance free.
Donald –
Fast and No heating up
Simply said, this is the best ev charger we’ve had. The car says 6 hours to charge when plugged in. This charger does it in 3 hours or less, consistently on 120v & 20 amps. Less on 240v & 40 amps. And the unit DOES NOT HEAT UP! Amazing. If you are considering a new portable dual stage ev charger,[…]
RickB –
Awesome portable charger for the price!
This has become one of my favorite portable chargers! The cord is 5 feet longer (30ft total) than my other portable chargers which makes a difference at our condo up in the mountains where my 14-50 receptacle is quite a distance from where I park our car. This one barely reaches while our other[…]
stephanie warshaw –
Great company, excellent customer service
Had an issue with an older version of the product, and Mustart Customer service came to the rescue. Betty got back to me quickly and determined the best course of action would be for them to expedite a replacement. Got the unit in a couple of days and so far everything is looking good. – 5 start[…]
Jacob W –
Great Product Overall, Super High Quality and Compact
Viet and Amy –
Best on the market
Best bang for its buck. I originally bought an expensive “smart” charger, but came to realize the only feature you needed was to turn on/off charging but you should already be able to do that with your EV app. This product is well worth the price!
B. Abel –
Great value
Works great. Had one issue come up and the customer service person was extremely prompt and helpful. No issues since.
Amanda –
Good Charger
Noticeably faster than the Ford Mobile Charger. Very happy with purchase.
Anthony Gratter –
Great product
Value…..connectivity
Nir –
Works great
Good for Nisan leaf 2020
Christine Vinson –
Absolutley the Best
This product was chosen for my Hyundai Ionic 5 sel. I bought two different products and chose Mustart. The electrician installed proper 240 breakers and it is safe and efficient. Now it is time to save on petrol:) Christine
Anchormorph –
Great charger.
Works perfectly so far. Easier to use than my very bulky and stiff corded GrizzlE. Mustart comes with a carrying case. Easy to throw win the trunk for charging anywhere there is a 240v 50amp plug.
Neta D. –
Good charger
Ordered this charger for my Tesla model Y for emergency use only. I have in my home the wall charger from Tesla and it works great but sometimes if I travel for few days to visit family I keep it in the trunk and use it. It take long time to charge the car 8-10 hours but it works. If you don’t[…]
Ernest P. –
Best LEVEL-2 Charger
This Level 2 Charger worked Perfectly. I have used a few different chargers before & this charger from Mustart is very good quality.
Food lover –
Simple and effective
Love the way you can simply open the box and plug it in (if you have already installed the 240 volt receptacle at your house). Car is charged within a few hours, so it makes sense to plug in even for short periods between trips. Have been using it outdoors (we don’t have a garage) and have had no[…]
Customer –
Provided good Value
I am really enjoying my new MusTarT Level 2 EV Charger ! I mounted the unit to my Garage Wall with very simple instructions and the System works so well. My EV charging time has been cut to just over 2 Hours from the previous charger which took 7 Hours !!! Best of all, the intuitive MusTarT system[…]
Eric Potter –
Best charger
I like this charger because of its 2yr warranty since other brands only offer 1yr. I use it on my Rav4 Prime
Luke –
Great value
Have had charger for several weeks. Use only occasionally as I usually use public charging. This item works well and seems to be of decent quality. It’s basic (ex. No wifi) but does show voltage, amperage, and charging status. Worth the price.
J. Drucker –
Great Charger
It works great, easy to adjust, long cable, great design and fullfils charging needs perfectly, great feature is the possibility to adjust time or amps to your needs.
Brenden M. Laye –
Great affordable upgrade
Fast charging function works fantastically. This entire charger performs & functions 3x better than my OEM Charger. Super affordable.
James –
Great customer support
I bought an earlier version of this charger that worked great for two years and when I did have a problem the customer service responded quickly and stood behind it. Buying a less well known brand can be a little unnerving but their customer service is fantastic. Highly recommend. Current vehicle -[…]